Refund policy

Guarantee

We guarantee that our cuttings will be well-rooted. Our tubers will have at least one eye and be true to variety. Phinney Ridge Dahlias will not be held responsible for loss due to weather, sub-optimal growing and storing conditions, or practices. We do our best to grow healthy dahlias, but we do not offer a virus-free guarantee.

Products without photos have been bloom verified by me, unless specifically noted otherwise. 

Mislabels happen but we work really hard to make sure you get the variety you ordered. We will do our best to work with you if you recieve a mislabel, but we cannot guarantee that a replacement is available. Mislabels will receive a store credit for the mislabeled product equal to the price at the time of your order, excluding shipping charges. The customer is responsible for contacting Phinney Ridge Dahlias by August 31, 2026 regarding a mislabel. Please provide your order #, the product you purchased and a photo of the bloom.

We do not offer automatic replacements or refunds for orders lost or damaged during shipping. Additionally, whenever possible, we schedule shipments in order to minimize the time that your order spends in transit. 

Terms and Conditions

By purchasing from our store you agree to the following terms and conditions.

We do not accept returns, exchanges, or cancellations. All sales are final. We pack each order with care, and only send the best we have available. Each order is checked for accuracy. In the case of a crop failure, you will be notified by email and be issued a refund for the product that is not able to be fulfilled.

Refunds

Refunds will be issued at the discretion of Phinney Ridge Dahlias. Shipping charges are not eligible for a refund.

If you believe you've received a tuber that is blind, in order to get a refund you will be required to ship the tuber back to us at the cost of the buyer.

You must contact us within 2 days of receiving your shipment, should there be any concerns upon arrival. Please provide an order number, pictures and an explanation of the issue you are experiencing. Phinney Ridge Dahlias is not liable for any monetary compensation beyond a refund for the purchase price of your tubers or cuttings.

Please allow 3 business days for email communication. We check email during regular business hours.

We reserve the right to cancel any orders.